Frequently Asked Questions

Slimz
Google - July 2025

Came here for walnut blasting and plugs/coils. Location is close to Stevenage train station (10-15m walk). The team are very friendly and knowledgeable. Price is competitive, and they are fully transparent, sending you photos and videos as they do the work, etc. Will be coming back for all BMW work.

Ron Patel
Google - July 2019

Highly recommended! Completed my service to an excellent standard. All of the team were very friendly and helpful. Having used many mechanics I can confidently say that A1BN are one of, if not, the best around.

Daniel Jebakumar
Google - May 2019

Took my 5 series in for its first service. Steve explained what needed done. The team did an excellent job and would highly recommend.

Akshay Patel
Google - July 2019

Took my car for service and part changes, the staff were brilliant, knew what they were doing and talking about. Talked me through what needed doing and what didn’t in detail. The price was great. The car was done in the time mentioned (actually slightly earlier which was convenient for me) would highly recommend these guys for any work! This is my second time there with the same car and am still very much impressed. Thanks to all the A1 team.

Ben Bernard
Google - Nov 2025

Steve at the front of house was brilliantly helpful and really knows his stuff. I don't trust many repair shops with my BMW M2 (this was my 1st visit to A1), but they did a great job replacing a cracked rear spring and a damaged undertray. It's now booked in next week for a full DCT gearbox service.

Steve Collis
Google - May 2023

We've brought my BMWs to Steve and the team for more than 5 years now and I wouldn't trust anyone else to look after them. They really understand these cars and it shows. Fantastic customer service each and every time, and they've gone above and beyond on several occasions to help me out when I needed it. I always recommend them to everyone I know with a German car! Thanks Steve and the team.

Stewart Mccarthy
Google - May 2025

Steve and the team at A1 BMW were incredibly helpful and understanding when I had a big problem with my BMW 535D. They kept me informed throughout the whole process with feedback via email and phone, and, unusually for a garage, documented pictures of the repair process step by step and gave me great advice afterwards. They never pressured me into having work done that I did not wish to be carried out, and made me feel extremely welcome. I will certainly use them again in the future. 5 Stars.

Reena Patel
Google - July 2019

I had my car serviced here and was really impressed with the extremely smooth customer care received! A great, reliable place to do to have car serviced or have work done. Thank you very much!

Emma Bee
Google - May 2023

I am so impressed with the service that I received from A1. Steve is someone that you can tell is passionate and cares about customer service and your experience. Everything was explained in detail that needed doing to my car, complete with in-depth emails including pictures that really make you feel like you are being kept totally in the loop. No question is a silly one and is answered in full detail. I live in Watford and would happily travel to these guys in the future for any work that is needed on my car! I got a much better experience here than the main dealership.