John Weeks
Google - May 2025

This was the first time using A1, and I was a bit nervous, having suffered bad experiences elsewhere. It was convenient as I live locally, so I dropped the car off and walked home. I was messaged when the work was completed, and I walked back and picked the car up.
I found the customer interface was friendly and well organised. I liked how I could arrive nice and early and park the car safely with reduced risk of getting the paintwork scratched. I received useful reports as the job progressed.
I had ordered an oil change service, and I decided at the last minute to get my air-con looked at. This late decision caused no problems for them, and both jobs went well. The job was cheaper and much better than the VW dealer who failed with the air-con. A1 were much more polite than the main dealer, whose service manager was incredibly brusque. It was a good decision to ditch them and go with A1.

Emma Bee
Google - May 2023

I am so impressed with the service that I received from A1. Steve is someone that you can tell is passionate and cares about customer service and your experience. Everything was explained in detail that needed doing to my car, complete with in-depth emails including pictures that really make you feel like you are being kept totally in the loop. No question is a silly one and is answered in full detail. I live in Watford and would happily travel to these guys in the future for any work that is needed on my car! I got a much better experience here than the main dealership.

Ann Naghmouchi
Google - Feb 2019

Excellent service and always let you know what's happening ..well impressed and excellent customer service. They know their stuff and are reasonable in price. Best people to take your BMW too.

Catherine Doel
Google - July 2025

I drove my friend here because her car had broken down on A1 and was taken there for fixing (no BMW for me, sadly). She said they were extremely helpful and loved their jobs. They were kind enough to stay open late if we were delayed on the motorway getting to them. The car had been fixed without delay. She paid up, and we headed north again in convoy.

Ultan Coonan
Google - June 2025

Had a stuttering/power issue on my F30 335D. Booked a diagnostic for the following day. Dropped my car off at 8 am. Fault diagnosed by 10 am and fixed by 3 pm. Steve provided updates throughout. Brilliant service. Will be back in the future.

Ron Patel
Google - July 2019

Highly recommended! Completed my service to an excellent standard. All of the team were very friendly and helpful. Having used many mechanics I can confidently say that A1BN are one of, if not, the best around.

Paul Marshall
Google - August 2025

Steve and the guys at A1 are very knowledgeable. I took my M5 in with a quirky electrical issue, they diagnosed it, repaired it and I had it back the same afternoon.

Stewart Mccarthy
Google - May 2025

Steve and the team at A1 BMW were incredibly helpful and understanding when I had a big problem with my BMW 535D. They kept me informed throughout the whole process with feedback via email and phone, and, unusually for a garage, documented pictures of the repair process step by step and gave me great advice afterwards. They never pressured me into having work done that I did not wish to be carried out, and made me feel extremely welcome. I will certainly use them again in the future. 5 Stars.

Jack Ruddick
Google - June 2025

Absolutely brilliant service — diagnosed and fixed in hours what others couldn’t solve in months. I’ve had my 2011 530d since February 2025 and spent the last four months trying to resolve a frustrating vibration coming from the rear of the car. It had been taken to three different garages, each keeping it for several days, but none could get to the bottom of it. Then I brought it here. Within two hours, the issue was identified, I was given a clear cost breakdown, and the fix was completed the same day. Couldn’t be happier with the service - you’ve definitely earned a loyal customer. Huge thanks to the team!