Areas Covered

John Weeks
Google - May 2025

This was the first time using A1, and I was a bit nervous, having suffered bad experiences elsewhere. It was convenient as I live locally, so I dropped the car off and walked home. I was messaged when the work was completed, and I walked back and picked the car up.
I found the customer interface was friendly and well organised. I liked how I could arrive nice and early and park the car safely with reduced risk of getting the paintwork scratched. I received useful reports as the job progressed.
I had ordered an oil change service, and I decided at the last minute to get my air-con looked at. This late decision caused no problems for them, and both jobs went well. The job was cheaper and much better than the VW dealer who failed with the air-con. A1 were much more polite than the main dealer, whose service manager was incredibly brusque. It was a good decision to ditch them and go with A1.

Slimz
Google - July 2025

Came here for walnut blasting and plugs/coils. Location is close to Stevenage train station (10-15m walk). The team are very friendly and knowledgeable. Price is competitive, and they are fully transparent, sending you photos and videos as they do the work, etc. Will be coming back for all BMW work.

Lukas Hann
Google - Nov 2025

Brilliant service. Came in during the morning after my MOT failed due to corroded pipes, and Steve walked me through what each part needed, why it was needed, and how much it would cost. Was super polite and made me feel at ease. They managed to get all the work done, and I collected the car the same day! Cannot fault any of the service I received, from the welcome I got when I walked in, all the way to when the keys were handed back to me. Will definitely be enquiring if I need any work done in future.

Tim Batsford
Google - May 2023

Great communication. Let me know the issues found and costs every step of the way and saved me hundreds compared to what BMW had quoted me. Fantastic service. Would highly recommend!

Reena Patel
Google - July 2019

I had my car serviced here and was really impressed with the extremely smooth customer care received! A great, reliable place to do to have car serviced or have work done. Thank you very much!

Miles Jackson
Google - June 2023

My BMW 118D F20 broke down and had a drivetrain issue. Rang these guys up straight away and spoke to Steve. I brought the car in the next morning to them which they then done a full diagnostics and found an issue with the EGR and inlet manifold. They ordered the parts and fixed the problem the following day. Car now runs beautifully. Will recommend to others with German cars they know their stuff and are very knowledgeable. Brilliant work guys thanks.

Daniel Jebakumar
Google - May 2019

Took my 5 series in for its first service. Steve explained what needed done. The team did an excellent job and would highly recommend.

John Earl
Google - Dec 2025

A really professional operation. From the polite and attentive welcome through each step of the service you are kept informed of key steps and recommendations. On time, efficient and transparent.

Colin Boyce
Google - July 2019

Took my car there last week as was having some issues with my brakes. I was seen immediately and the problem was fixed. The team here are professional and efficient. Keep up the great work guys!!